When you use EVERA, you trust us with your information and we are committed to keep and respect that trust. This document helps you to understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
Last Modified: Jan 2020
Effective Date: Jan 2020
Data Collections and Uses
This policy applies to users of EVERA’s services anywhere in the world, including users of EVERA’s apps, websites, features or other services.
This policy describes how EVERA and its affiliates collect and use personal information to provide our services. This policy applies to all users of our apps, websites, features or other services anywhere in the India, unless covered by a This policy specifically applies to:
Riders: Users who request or receive to avail EVERA services.
Drivers: Users who provide transportation services individually or through partner transportation companies
This policy also applies to those who provide information to EVERA in connection with an application to use our services, or whose information EVERA otherwise receives in connection with its services (such as contact information of individuals associated with EVERA partners). All those subject to this policy is referred to as “users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices in your region in country India.
We process personal information inside and outside of the India.
EVERA is the data controller for the information you provide or that is collected by EVERA or its affiliates is:
Questions, comments and complaints about EVERA’s data practices can be submitted to EVERA’s data protection office through here.
EVERA transfers information of users’ outside the India on the basis of mechanisms approved under applicable laws.
Information that you provide to EVERA, such as when you create your EVERA account.
Information created when you use our services, such as location, usage and device information.
Information from other sources, such as EVERA partners and third parties that use EVERA APIs.
The following information is collected by or on behalf of EVERA:
Information you provide
This may include:
User profile: We collect information when you create or update your EVERA account. This may include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as Social Security number, driver’s license or passport if required by law, birth date, photo and signature. This also includes vehicle or insurance information of drivers. This also includes the preferences and settings that you enable for your EVERA account.
Background check information: We may collect background check information if you sign up to use EVERA’s services as a driver or delivery partner. This may include information such as your driver history or criminal record (where permitted by law). This information may be collected by a vendor on EVERA’s behalf.
Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
User content: We may collect information that you submit when you contact EVERA customer support, provide ratings or compliments for other users, or otherwise contact EVERA.
Information created when you use our services.
This may include:
Depending on the EVERA services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.
If you are a driver or partner, EVERA collects location information when the EVERA app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device.
If you are a rider and have provided permission for the processing of location data, EVERA collects location information when the EVERA app is running in the foreground. In certain regions, EVERA also collects this information when the EVERA app is running in the background of your device if this collection is enabled through your app settings or device permissions.
Riders and driver recipients may use the EVERA app without enabling EVERA to collect their location information. However, this may affect the functionality available on your EVERA app. For example, if you do not enable EVERA to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled EVERA to collect your location information.
We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the services were provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We enable users to communicate with each other and EVERA through the EVERA apps, websites, and other services. For example, we enable drivers and riders or partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, EVERA receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. EVERA may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
Information from other sources
These may include:
- User feedback, such as ratings or compliments.
- Users providing your information in connection with referral programs.
- Users requesting services for or on your behalf.
- Users or others providing information in connection with claims or disputes.
EVERA business partners through which you create or access your EVERA account, such as payment providers, social media services or apps or websites who use EVERA’s APIs or whose API EVERA uses (such as when you order a ride through Google Maps).
- Insurance providers (if you are a rider or driver partner).
- Financial services providers (if you are a driver or partner).
Partner transportation companies (if you are a driver who uses our services through an account associated with such a company).
The owner of an EVERA for Business or EVERA profile that you use.
Publicly available sources.
Marketing service providers.
EVERA may combine the information collected from these sources with other information in its possession.
How We Use Your Information
EVERA collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
- To enhance the safety and security of our users and services;
- For customer support;
- For research and development;
- To enable communications to or between users;
- To provide promotions or contests &
- In connection with legal proceedings.
EVERA does not sell or share your personal information to third parties for third party direct marketing purposes.
EVERA uses the information it collects for purposes including:
Providing services and features
Create and update your account.
EVERA uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Create and update your account.
Verify your identity.
Enable transportation and other services. This includes automated processing of your information to enable Base / Dynamic Pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using EVERA at a given moment.
Process or facilitate payments for those services.
Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services.
To track the progress of your ride or delivery.
Enable features that allow you to share information with other people, such as when you submit a compliment about a driver, refer a friend to EVERA, split fares, or share your ETA.
Enable features to personalize your EVERA account, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.
Enable Accessibility features that make it easier for users with disabilities to use our services, such as those which enable deaf or hard-of-hearing drivers to alert their riders of their disabilities, allow only text messages from riders, and to receive flashing trip request notifications instead of sound notifications.
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trends.
Safety and security
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
Screening drivers and partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe drivers.
Using information from drivers’ devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among drivers regarding such behaviors.
Our Real-Time ID Check feature, which prompts drivers to share a selfie before going online. This helps ensure that the driver using the app matches the EVERA account we have on file, preventing fraud and helping to protect other users.
Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases, such incidents may lead to deactivation by means of an automated decision-making process. Users in the EVERA have the right to object to this type of processing.
Using user ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision-making process. Users in the EVERA have the right to object to this type of processing for more information.
EVERA uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Direct your questions to the appropriate customer support person
Investigate and address your concerns
Monitor and improve our customer support responses
Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
Communications among users
EVERA uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location.
Communications from EVERA
EVERA may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
EVERA may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as an EVERA user. Users in the EVERA have the right to object to this type of processing for more information.
EVERA may also use the information to inform you about elections, ballots and other political and policy processes that relate to our services.
Legal proceedings and requirements
We may use the information collected by us to investigate or address claims or disputes relating to your use of EVERA’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Cookies and Third-Party Technologies
- Authenticating users;
- Remembering user preferences and settings;
- Determining the popularity of content &
- Delivering and measuring the effectiveness of advertising campaigns.
Information Sharing and Disclosure
Some of EVERA’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
EVERA may share the information we collect:
With other users
For example, if you are a rider, we may share your first name, average rider rating given by drivers, and pickup and/or drop-off locations with drivers. If you share an EVERA – POOL trip with another rider, that rider may be told your name and may see your pickup and/or drop-off location.
At your request
This includes sharing your information with:
Other people at your request. For example, we may share your ETA and location with a friend at your request, or your trip information when you split a fare with a friend.
EVERA business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, EVERA may share your information with those third parties. This may include, for example, other apps or websites that integrate with our APIs, vehicle suppliers, or services, or those with an API or service with which we integrate, or business partners with whom EVERA may partner with to deliver a promotion, a contest or a specialized service.
With the general public when you submit content to a public forum
We love hearing from our users — including through public forums such as EVERA blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
With the owner of EVERA accounts that you may use
If you use a profile associated with another party, we may share your trip information with the owner of that profile. This occurs, for example, if you are:
A rider using your employer’s EVERA for Business profile, or taking trips arranged through EVERA Central.
A driver using an account owned by a partner transportation company.
A rider who takes a trip arranged by a friend or under a Family Profile.
With EVERA subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, EVERA processes and stores information in the United States on behalf of its international subsidiaries and affiliates.
With EVERA service providers and business partners
EVERA may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
Payment processors and facilitators.
Background check providers (drivers and partners only).
Cloud storage providers.
Marketing partners and marketing platform providers.
Data analytics providers.
Research partners, including those performing surveys or research projects in partnership with EVERA or on EVERA’s behalf.
- Vendors that assist EVERA to enhance the safety and security of its apps.
- Consultants, lawyers, accountants and other professional service providers.
- Fleet partners.
- Insurance and financing partners.
- Airports partners for services
- other local providers.
- Vehicle solution vendors or third-party vehicle suppliers.
For legal reasons or in the event of a dispute
EVERA may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect EVERA’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
Please see EVERA’s Guidelines for Law Enforcement Authorities for more information.
With your consent
EVERA may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information Retention and Deletion
EVERA retains user profile and other information for as long as you maintain your EVERA account.
EVERA retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. EVERA thereafter deletes or anonymizes such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, EVERA deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain.
EVERA requires user profile information in order to provide its services, and retains such information for as long you maintain your EVERA account.
EVERA retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide EVERA’s services, enable customer support, enhance the user experience or other operational purposes, EVERA takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection.
You may request deletion of your account at any time through the Privacy Settings in the EVERA app, or via EVERA’s website (riders recipients here; drivers and partners here).
Following such request, EVERA deletes the information that it is not required to retain. In certain circumstances, EVERA may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, EVERA will delete your account as described above.
EVERA may also retain certain information if necessary, for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if EVERA shuts down a user’s account because of unsafe behavior or security incidents, EVERA may retain certain information about that account to prevent that user from opening a new EVERA account in the future.
Special Information for EVERA Users
Beginning JAN 1, 2020, the processing of personal data of users in the Indian law is subject to the EVERA (General Data Protection Regulation (“GDPR”).
This section summarizes EVERA’s grounds for processing personal information under the GDPR, and the rights of EVERA users as relates to EVERA’s handling of personal information.
Beginning Jan 1, 2020, the processing of personal data of users in the Indian law is subject to the EVERA General Data Protection Regulation (‘GDPR’). This section provides information as relates to EVERA users’ rights, and EVERA’s responsibilities, under this regulation.
1.EVERA User Rights
If you are an EVERA user in the EVERA, you have the following rights with respect to EVERA’s handling of your personal information. To exercise these rights, please see below or submit your request here.
Users outside the EVERA may also request explanation, correction, deletion or copies of their personal data here.
a.Explanation and copies of your data
You have the right to request an explanation of the information that EVERA has about you and how EVERA uses that information.
You also have the right to receive a copy of the information that EVERA collects about you if collected on the basis of consent or because EVERA requires the information to provide the services that you request.
If EVERA has information about you that you believe is inaccurate, you have the right to request correction of your information. Please see the section titled ‘Explanation, Copies and Correction’ below for more information on correcting, or requesting correction of, your information.
Users may request deletion of their accounts at any time. Users may request deletion through the Privacy Settings menu in the EVERA app, or via EVERA’s website (riders and delivery recipients here; drivers and partners here). We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
Please see the ‘Information Retention & Deletion’ section above for more information regarding EVERA’s retention and deletion practices.
d.Objections and complaints
Users in the EVERA have the right to object to EVERA’s processing of personal data, including for marketing purposes based on profiling and/or automated decision making. EVERA may continue to process your information notwithstanding the objection to the extent permitted under GDPR.
Users in the EVERA also have the right to file a complaint relating to EVERA’s handling of your personal information with the ” Data Protection Authority”. Their contact information is as follows:
Authorities Name & Address
You may also submit questions, comments or complaints to EVERA’s Data Protection Officer.
2. Grounds for Processing
The GDPR requires that companies processing the personal data of EVERA users do so on the basis of specific legal grounds. As described below, EVERA processes the information of EVERA users based on one or more of the grounds specified under the GDPR:
a.The processing is necessary to provide the services and features you request
EVERA must collect and use certain information in order to provide its services. This includes:
User profile information that is necessary to establish and maintain your account, including to verify your identity; enable communications with you about your trips, orders and accounts; and to enable you to make payments or receive earnings.
Background check Information necessary to enable drivers to provide transportation services through the EVERA app.
Driver location Information, which is necessary to match drivers with riders, and to track trips while in-progress and suggest navigation.
Transaction information, which is necessary to generate and maintain in connection with your use of EVERA’s services.
Usage information, which is necessary to maintain, optimize and enhance EVERA’s services, including to determine, sometimes in combination with other information, incentives, connect riders and drivers, and calculate costs of trips and driver earnings.
Collection and use of this information is a requirement for using EVERA’s apps.
b.The processing is necessary to protect the vital interests of our users or of others
EVERA may process personal information, including disclosing data with law enforcement authorities in case of threats to the safety of users or of others.
c.The processing is necessary for EVERA’s legitimate interests
EVERA collects and uses personal information to the extent necessary for its legitimate interests. This includes collecting and using information:
To maintain and enhance our users’ safety and security. For example, we collect background check information (where permitted by law) to prevent unsafe users from providing services through our apps. We also use personal information to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining information of banned users to prevent their use of EVERA’s apps. We also use usage information to prevent matching of riders and drivers for whom there is higher risk of conflict (e.g., because they have been the subject of prior complaints from other users).
To prevent, detect and combat fraud in connection with the use of our services. For example, EVERA uses user profile, location, device and usage information, to identify and prevent circumstances when users attempt to defraud EVERA or other users.
- To inform law enforcement officials regarding criminal acts or threats to public safety.
- To provide customer support.
- To optimize our service and develop new services. This includes, for example, identifying the best pick-up / drop locations, recommending (new) features, improving navigation, and enhancing pricing and matching riders and drivers or delivery recipients and partners.
- For research and analytical purposes. This includes, for example, analyzing usage trends to improve the user experience and enhance the safety and security of our services.
- For direct marketing purposes. This includes, for example, analyzing data to identify trends and tailor marketing messages to user needs.
- To enforce EVERA’s Terms of Service.
d.The processing is necessary for the legitimate interests of other persons or parties
EVERA collects and uses personal information to the extent necessary for the interests of other persons or the general public. This includes sharing information in connection with legal or insurance claims, to protect the rights and safety of others.
EVERA may also process personal information when necessary in regards to a substantial public interest, on the basis of applicable laws.
f.The processing is necessary to fulfill EVERA’s legal obligations
EVERA is subject to legal requirements in the jurisdictions in which it operates that require us to collect, process, disclose and retain your personal data. For example, EVERA is subject to laws and regulations in many cities and regions that require it to collect and retain information about your trips, to retain such information for extended periods of time, and to provide copies of such information to governmental or other authorities. EVERA uses your information to comply with such laws to the extent they apply to your use of the EVERA apps.
EVERA may also share information with law enforcement, or requests by third parties pursuant to legal processes. For more information about such sharing, please see EVERA’s Guidelines for Law Enforcement Authorities in the India and Guidelines for Third Party Data Requests.
EVERA may collect and use your information on the basis of your consent. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires collection or use of the information we collected or used on the basis of consent.
- EVERA relies on consent in connection with data collections or uses that are necessary to enhance the user experience, to enable optional services or features, or to communicate with you. If you are an EVERA user, the following types of data collections or uses are done on the basis of your consent.
- Location Information (Riders)
- Share Live Location (Riders)
- Notifications: Account and Trip Updates
- Notifications: Discounts and News
- Accessibility features
Please see the setting – Transparency section below for further information about these data collections and uses, how to opt in or out of them, and the effect of opting out of these on your use of EVERA’s apps.
EVERA may also collect personal information about you through voluntary surveys. Your responses to such surveys are collected on the basis of consent, and will be deleted once no longer necessary for the purposes collected.
EVERA provides means for you to see and control the information that EVERA collects, including through:
- In-app privacy settings
- Device permissions
- In-app ratings pages
- Marketing opt-outs
You may also request that EVERA provide you with explanation, copies or correction of your data.
The Privacy Settings menu in the EVERA rider app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from EVERA. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
EVERA uses rider’s device location services to make it easier to get a safe, reliable ride whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support.
You may enable/disable, or adjust, EVERA’s collection of rider location information at any time through the Privacy Settings menu in the EVERA app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the EVERA app will be affected. For example, you will need to manually enter your pick up or drop-off locations. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled EVERA to collect your location information.
Share Live Location (Riders)
If you have enabled the device location services on your mobile device, you may also enable EVERA to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for
your driver to pick you up.
You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the EVERA app. You may use the EVERA app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.
Notifications: Account and Trip Updates
EVERA provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the EVERA app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the EVERA app.
Notifications: Discounts and News
You may enable EVERA to send you push notifications about discounts and news from EVERA. You may enable/disable these notifications at any time through the Privacy Settings menu in the EVERA app.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the EVERA app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the EVERA app seeks before you first use the app, and your use of the app constitutes your consent.
C.RATINGS Mapping & LOOK-UP
After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders.
- Your rider rating is available in the main menu of the EVERA rider app.
- Your driver rating is available in the Ratings tab of the EVERA Partner app.
D.EXPLANATIONS, COPIES AND CORRECTION
You may request that EVERA:
Provide a detailed explanation regarding the information EVERA has collected about you and how it uses that information.
- Receive a copy of the information EVERA has collected about you.
- Request correction of any inaccurate information that EVERA has about you.
- You can make these requests by contacting EVERA here- setting Help & Support – Request
- You can also edit the name, phone number and email address associated with your account through the Settings menu in EVERA’s apps. You can also look up your trips, orders and deliveries history in the EVERA apps.
E.MARKETING PROMOS – OPT-OUTS
You may opt out of receiving promotional emails from EVERA here. You may also opt out of receiving emails and other messages from EVERA by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
Updates to This Policy
We may occasionally update this policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the EVERA apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
Help & Support
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